Privacy Policy and Data Protection Policy

Psychotherapy Services Guernsey uses the information we hold in accordance with all relevant legislation, such as the General Data Protection Regulation (GDPR) and the Data Protection Law, 2017 (Bailiwick of Guernsey). We take our responsibilities for caring for your personal data seriously and want to ensure that you are informed about how we use, protect, and manage your data in line with data protection law.

This privacy policy states the details of how data is collected and processed through the use of our website.

Who we are

Psychotherapy Services Guernsey is a trading name of PPRC Ltd, registered in Guernsey on March 24, 2009, by Dr Carmel Proctor. PPRC Ltd is registered with The Office of the Data Protection Authority (registration number: DPA6236).

Dr Carmel Proctor trades under the name Psychotherapy Services Guernsey. Dr Proctor is a self-employed Counselling Psychologist, Chartered Psychologist, and Psychotherapist.

Website address: https://www.psychotherapyservices.gg/

Email addresses:

• • carmel@psychotherapyservices.gg

What we do

Psychotherapy Services Guernsey offers psychotherapy to adults, from multiple therapeutic approaches including Existential Therapy, Cognitive Behavioural Therapy (CBT) and relational approaches. Psychotherapy (often referred to as talking therapy) is offered to people experiencing a variety of issues such as anxiety, depression and trauma.

The data that we collect about you

Professional records collected at the time of your appointment and follow-up notes

We only hold data that is necessary, including personal data such as client details (telephone numbers, addresses, names, and gender identity). We also make brief notes during our therapy sessions to guide interventions.

Your data is collected and stored primarily through secure cloud-based practice management software (Bacpac and Write Upp). We may also keep notes in paper form, which will be stored in a secure and locked cabinet.

You can find out more about the security of these systems here:

https://www.writeupp.com/security

https://bac-pac.co.uk/security

Disclosures of your personal data

We may share your personal data with parties as below, as necessary:

• IT providers who act as data processors providing IT services.
• Professional advisors acting as data processors or joint controllers, such as health care professionals, lawyers or insurers who are providing accounting, legal or consultancy services.
• Healthcare professionals or other professionals such as GPs, the Police, Social Services, where there is risk of harm to self or others, or safeguarding issues that must be disclosed.

Cookie Policy

The cookies we use do not directly identify individual people, and they are only used to keep our sites secure and working properly. Some third party services used by this website also use cookies for analytical purposes, allowing us to monitor how well our content is performing. You cannot be identified by these cookies.

Your right to complain

You have the right to complain about our privacy policy at any point, and in the first instance we ask you to contact us via the email addresses below, in line with The Data Protection (Bailiwick of Guernsey) Law, 2017.

• carmel@psychotherapyservices.gg

If you are unhappy with the response you receive to your initial complaint, you can also contact the Bailiwick of Guernsey Office of Data Protection Authority via their website (https://www.odpa.gg/for-individuals/make-a-complaint/).